Privacy

Effective: 14 May 2026 · Koulis & Teal™ Level 24, 300 Barangaroo Ave, Barangaroo NSW 2000

Koulis & Teal™ (ABN 94 673 762 260) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what information we collect, how we use it, and your rights in relation to it.

01 Information We Collect

We may collect personal information when you interact with us directly or through our digital platforms, including:

Name, email address, phone number and postal address
Property preferences, search history and enquiry details
Device information, IP address and browser type when you visit our website
Information submitted via Facebook or Instagram lead forms
Identity documents required for tenancy or sales compliance under NSW law
Usage data and interactions with our advertisements

02 How We Use Your Information

We use your personal information for purposes including:

Responding to property enquiries and managing client relationships
Listing, leasing, selling or managing residential properties in NSW
Sending you relevant property updates, market reports and communications
Complying with our obligations under the Property and Stock Agents Act 2002 and related legislation
Improving our services, website and advertising performance
Running targeted advertising campaigns on Meta platforms (Facebook and Instagram)

03 Facebook & Meta Advertising

META COMPLIANCE Facebook & Instagram Lead Ads

We use Facebook and Instagram (operated by Meta Platforms, Inc.) to run lead generation and property advertising campaigns. By submitting a lead form via our Facebook or Instagram ads, you acknowledge and agree to the following:

Your information is collected through Meta's Lead Ads platform and shared with Koulis & Teal for the purpose stated in the ad
We may use your contact details to follow up on your enquiry by phone, email or SMS
Meta may use data from your interaction with our ads in accordance with Meta's Privacy Policy (facebook.com/privacy/policy)
We use the Meta Pixel and similar technologies on our website to measure ad performance and build custom audiences
You can manage your Meta ad preferences at facebook.com/ads/preferences

04 Sharing Your Information

We may share your personal information with trusted third parties where necessary, including:

Tenancy reference and background check providers
Property management software providers (e.g. PropertyMe, Console)
Digital advertising platforms including Meta (Facebook and Instagram)
CRM and email marketing platforms used to manage client communications
Regulatory or legal bodies where required by law

All third parties with whom we share data are required to handle your information securely and in accordance with applicable privacy legislation.

05 Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by NSW and Commonwealth law. Real estate records are generally retained for a minimum of seven (7) years in accordance with regulatory requirements.

Information collected via Meta Lead Ads will be retained in our CRM until you request deletion or withdraw consent.

06 Your Rights

Under the Australian Privacy Principles, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or outdated information
Request deletion of your information (where no legal obligation to retain applies)
Opt out of marketing communications at any time
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

07 Cookies & Tracking

Our website and advertising campaigns use cookies and similar tracking technologies, including the Meta Pixel, to measure the effectiveness of our advertising and improve user experience. You may disable cookies via your browser settings, though this may affect the functionality of our website.

By continuing to use our website or engaging with our ads, you consent to the use of these technologies in accordance with this policy.

08 Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Our systems and third-party platforms are secured in accordance with industry standards. In the event of a data breach that is likely to cause serious harm, we will notify affected individuals and the OAIC as required under the Notifiable Data Breaches scheme.

09 Contact Us

For any privacy-related enquiries, requests or complaints, please contact us:

KOULIS & TEAL™

Address: Level 24, 300 Barangaroo Ave, Barangaroo NSW 2000
Email: info@koulisandteal.com
Phone: (02) 8067 8553